Refund and Returns Policy

Effective Date: August 2026

At Camelio Discount Store, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund & Returns Policy below.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in the original packaging with all accessories, manuals, and included parts.
  • Include proof of purchase, such as your order confirmation or receipt.

Items returned without prior authorization or that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Perishable goods
  • Intimate or hygiene products
  • Clearance or final sale items (unless defective)

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 7 days of receiving your order. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number
  • The reason for your return
  • Photos (if the item is damaged or defective)

Once your request is approved, we will provide detailed return instructions.

Please do not send items back without contacting us first.

Return Shipping

  • If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for the return shipping costs unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to our mistake.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Processing times may vary based on your financial institution.

Exchanges

We only replace items that are defective, damaged, or incorrect.

If you need an exchange for the same item, please contact our customer support team for assistance.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. However, you may request a return after receiving the item in accordance with this policy.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact us.

Camelio Discount Store
Address:
2358 E Orangethorpe Ave
Anaheim, CA 92806
United States

Phone: +1 (657) 819-7776

Email: support@cameliostore.com

Business Hours:
Monday – Sunday
10:00 AM – 08:00 PM (PST)

Thank you for shopping with Camelio Discount Store. We appreciate your trust and are committed to providing quality products and outstanding customer service.